In our humble opinion the hospitality of the Kickapoo's staff is top notch.Īnd for the gameplay itself, the slot machines are just as fun as those in neighboring states.

The Kickapoo staff has always been attentive to our needs or questions throughout the years.

Two more restaurants are opening in August (including a fine dining restaurant) and we can't wait to try it.Īs for the customer service, we've always been treated great by the employees. It should get better with the new chef mentioned in the previous review, who we heard is a very well respected chef by culinary circles around Texas. There are currently three casino restaurants that all serve great tasting food. The previous reviewer commented negatively on the food and customer service, but we couldn't disagree more. It's gone from a set of modular buildings to the 1st class facility it is today. We've been loyal Kickapoo Casino customers since it opened in 1996, and boy has it really transformed itself in the last 17 years. It used to be fun but because of them controlling how much we win, we’ve decided not to go to Kicapoo Casino. This experience has been happening for the last several visits. We try different machines and different ways of betting, but we don’t win. At the beginning, when we get there, we start winning, but shortly after, we can’t seem to win. My good instinct and suspicion is that we’re being monitored very closely and are followed throughout the casino, because they know we are winners from previous visits. I can see luck sometimes changing for one of us, but not for both at the same time, and remaining bad. Not only do we spend a lot of money at the Casino, we also spend a lot on the trip itself.

Neither my wife or I have come with a win. But now, things have changed, not only this last visit, but the last several visits. Sometimes we lost and sometimes we won, which is understandable.

We have been going to this Casino for a long time.

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